Title: Visitor Services Associate
Hourly Rate: $14/hour
Reports to: Manager of Visitor Experience
The Garfield Park Conservatory Alliance (GPCA) is a non-profit organization whose mission is to change lives through the power of nature. We inspire, educate and provoke exploration through innovative programs and experiences in one of the nation’s largest and finest historic conservatories.
Key Position Responsibilities:
1) Greet and assist all visitors entering the Conservatory grounds (position is currently an outdoor position);
2) Check visitors in via Xola or collect visitor attendance data;
3) inform guest of safety guidelines for Covid-19 while on Conservatory property;
4) Invite visitors to make a voluntary contribution;
5) promote membership
6) answer Chicago Park District and Garfield Park Conservatory Alliance main phone line (once position moves inside again);
7) be knowledgeable of, and promote programs and events at the Conservatory,
8) work gift store popup shops and be knowledgeable of product and pricing.
School and Group Trip Check-In (once groups and field trips start up again after Covid-19)
Greet school and other groups in welcoming manner;
work with programs staff to provide group leaders with sign-in sheet to register their groups;
handle any issues in the lobby when large groups are present;
notify School Program Coordinator when groups arrive, or of any issues with groups.
Phone & Email Duties
Answer Conservatory phone courteously and answer any questions from callers, directing them to other staff as necessary.
Answer Alliance phone courteously, answering any general questions, and transferring callers to other staff as requested or as necessary.
Keep phone ringers on at all times and answer all calls when not helping visitors.
Call Alliance and Park District staff to let them know when a guest arrives.
Forward incoming emails to the appropriate Alliance staff member.
Please note: this position will require working Saturday and/or Sunday, as well as some holidays. Also due to Covid-19 a mask must be worn at all times during work shift.
Ideal candidate will enjoy and excel at direct service and customer service. Ideal candidate will be proficient in Microsoft Office software. Ideal candidate will possess excellent interpersonal skills and have strong oral communication skills. Experience working in a museum or park setting is highly desirable. Bilingual desired.
The Visitor Services Associate is a part-time position.
To Apply: By end of day August 17, please submit resume and references by mail or e-mail to:
GPCA, 300 N Central Park Ave, Chicago, IL 60624 firstname.lastname@example.org
NO PHONE CALLS PLEASE
Garfield Park Conservatory Alliance (GPCA) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: GPCA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at GPCA are based on the organizational needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by laws or regulations. GPCA will not tolerate discrimination or harassment based on any of these characteristics. GPCA encourages applicants of all ages.