Frequently Asked Questions
Helping you prepare for booking a visit to the Garfield Park Conservatory
1) How can the Garfield Park Conservatory reopen the indoor gardens safely?
- In partnership with the Chicago Park District, the Mayor’s Office and the State of Illinois, we are complying with guidelines and directives due to COVID-19 as we continue to implement new operation protocols.
- Outdoors Gardens are closed at this time.
- Local neighbors and GPCA members are invited to visit during a special preview! This special 3-day preview is Wednesday, February 24 (10am-8pm), Thursday, February 25 (10am-5pm) and Friday, February 26 (10am-5pm). These visits will include a first look at the 2021 Spring Flower Show: Saturation. Reservations for local neighbors and GPCA members for this special preview will go live on February 10. Members were emailed a link to make a reservation, local neighbors that live within ½ mile of the Conservatory were invited via email and mailed a postcard. Postcards were also dropped off at Alderman Ervin’s office with information on how to register for the preview.
- Indoor garden visits for the general public will begin on Saturday, February 27. Public reservations will open Friday, February 12 on our website at garfieldconservatory.org/visit/
- All visits must be pre-booked in advance. It is crucial to our continued operation that you arrive on time.
- All visitors and staff are required to wear a mask that covers their nose and mouth at all times and social distance during their visit.
- Timed entry will continue to help us manage our new operations. To ensure safety, the number of people admitted at one time will be at reduced capacity levels to help ensure social distancing.
- Timed entry reservations will be in 15-minute intervals from 10am to 5pm with the last entry at 4pm Thursday through Sunday. On Wednesday, visits are available every 15 minutes from 10am to 8pm with last entry at 7pm.
- Adjusting hours will help staff to care for the plants and the building safely. Each day we are open to the public, the Conservatory will close for select hours to allow horticulture staff to water and address any pressing plant needs caused by changing temperature and sunlight conditions. Closing for select hours will also allow for staff to implement enhanced cleaning protocols.
- This plan will only work with your cooperation. By respecting protocols together, we can offer everyone an opportunity to enjoy the gardens.
2) What are your open hours?
- 10am – 8pm Wednesday (last entry at 7pm).
- 10am – 5pm Thursday through Sunday (last entry at 4pm).
- Closed Mondays and Tuesdays.
- Some times are blocked out for staff to provide plant maintenance and for enhanced cleaning protocols.
- ABSOLUTELY NO LATE ENTRIES. Please arrive on time.
3) How do I plan a visit?
You must book a reservation for a specified date and time online through our website at garfieldconservatory.org/visit. If you need help, please contact us at email@example.com or call 773-638-1766. Bookings can only be made up to two weeks in advance.
The Garfield Park Conservatory is committed to providing a quality experience for all visitors. If you would like to request an accommodation for an upcoming visit, please contact us as soon as possible by emailing firstname.lastname@example.org or calling 773-638-1766. Learn more about accessibility at the Conservatory.
4) What is the admission fee?
There is no admission. We welcome donations from those who are able to give. Suggested donation is $10 per adult and $5 per child. Donations are encouraged during the online reservation process, in order to minimize the time a guest spends at entry.
5) What should I expect before and during my visit?
- Reservations are good for a 60-minute visit to the indoor gardens.
- ABSOLUTELY NO LATE ENTRIES. Please arrive on time.
- All guests and staff are required to wear face masks over nose and mouth.
- Free parking is available in the visitor parking lot during open hours. There is a Divvy bike station and bike racks in the front of the main entrance. We are steps away from the CTA Green Line Conservatory Stop.
- Please be prepared to wait in a line outside. Have your reservation ready to show on your phone or a printed confirmation of your reservation.
- Your visit will allow only one-way entry and exit. Entry and check-in will happen via the main Conservatory entrance on the north side of the main doors. Exit will happen through the south side of the lobby through the main entrance doors.
- Go with the one-way flow: Due to Covid-19 regulations, your visit will be different but we are doing our best to provide a safe and enjoyable experience for all. We must enforce that people continuously move through the building during their visit. At this time, we discourage staying in one place to sketch and prohibit the use of easels and do not allow tripods for photography. Once we open the outdoor gardens, you will be able to bring your easels and tripods outside.
- Click here to see a map on our Visit Us page of the one-way route you can expect to enjoy!
- For the health and safety of visitors and staff, the following rooms will be closed due to limited space and pathways: The Fern Room, Horticulture Hall, Jensen Room, and no access to interactive elements or spaces in the Children’s Garden. The Outdoor Gardens are closed until further notice.
- If you choose to donate on-site, cash donations or checks can be dropped in the donation box contact-free. Any credit/debit card donations will be completed at a self-serve machine (no cash handling by staff permitted).
- Please practice social distancing – stay at least six feet away from staff and visitors not in your party. Please follow the one-way path.
- No eating or drinking is allowed inside the gardens. We will not have a coat check.
- Please minimize touching the plants and surfaces throughout the Conservatory. Hand sanitizing stations will be located throughout the one-way path. The long path of the Elizabeth Morse Genius Children’s Garden (including the dig pit, slide, and giant seed) is closed.
- Only essential staff will be working onsite using appropriate PPE.
6) What if I book a visit, but then need to change or cancel my reservation?
If you need to make a change or cancel your booking, you have the ability to adjust your reservation 1 hour prior to your visit time via your confirmation email. No late entries permitted. Donations are non-refundable.
7) What time should I arrive? What if I arrive early or late?
You should arrive as close as possible to your reservation time. ABSOLUTELY NO LATE ENTRIES. We encourage everyone to arrive on time to enjoy their 60-minute reserved visit to the indoor gardens. Please be prepared to wait in a line outside. Have your reservation ready to show on your phone.
8) Will restrooms and drinking fountains be available?
- Restrooms will be open and are located in our Lobby. We encourage you to plan your visit accordingly and use the restroom before or after your visit through the gardens. Visitors will not be allowed to double-back on one-way paths and there is no re-entry after you exit the gardens.
- Water fountains are unavailable at this time.
9) Can I walk up and book a visit?
Sorry, no. You must make your reservation in advance. Click HERE to make your reservation or contact us at 773-638-1766 or email@example.com
10) How many people can I bring with me on my visit?
Reservations can be made for parties of up to 6 people. When reserving a time, please indicate the number of children and adults in your party. Every person in your party needs to be included in your reservation to help us manage capacity.
11) Do I need to wear a mask or face covering when I visit?
Yes, face masks are required over your nose and mouth (with exceptions made for children under the age of 2 and people with medical conditions or disabilities that prevent them from safely wearing a face mask).
12) Can we leave and come back during our visit?
No re-entry is permitted once visitors enter on the one-way path during their reserved time. Visitors will not be allowed to double-back, even to use the restroom, on one-way paths.
13) Are the Outdoor Gardens open?
The Outdoor Gardens will be closed.
14) Can I rent a wheelchair?
We have a limited number of wheelchairs available for free use on site. Please call or email the Visitor Services team, preferably at least 24 hours before your reservation, at firstname.lastname@example.org or 773-638-1766 to reserve a wheelchair for your visit. They are checked out with a photo ID on a first come, first served basis. Wheelchairs will be thoroughly wiped down between visitors.
15) Can I bring food and beverages with me on my visit?
Food and beverages are not allowed inside the Conservatory at this time.
16) Has the Conservatory increased cleaning?
Yes. Hand-sanitizing stations will be provided throughout the lobby and gardens. All staff are trained in COVID-19 safety practices and using appropriate PPE.
17) Can I get a photo permit?
No photo permits available at this time.
18) Do you have a Coat Check?
Sorry, no coat check at this time.
19) Is the Gift Shop open?
The Gift Shop is temporarily closed. Check out our new online Gift Shop with contact-free pickups by appointment only.
20) Can I rent the Conservatory for an event?
Yes, rentals will resume in a reduced capacity within city and state guidelines. Please contact Joan Colon, Special Events Manager with the Chicago Park District, at 312-746-5250 or email@example.com. Click here to learn more.