Frequently Asked Questions
Helping you prepare for booking a visit to the Garfield Park Conservatory
1) How can the Garfield Park Conservatory operate the indoor gardens and the outdoor gardens safely?
- In partnership with the Chicago Park District, the Mayor’s Office and the State of Illinois, we are complying with guidelines and directives due to COVID-19 as we continue to implement and adjust new operation protocols.
- Reservations are required. All visits must be pre-booked in advance. It is crucial to our continued operation that you arrive on time and respect the timed 90-minute visit.
- All visitors and staff are required to wear a mask that covers their nose and mouth at all times during their Indoor Garden visit. Visitors and staff who are vaccinated are not required to wear masks while visiting the outdoor gardens.
- Timed entry will continue to help us manage our operations.
- Reservations will be in 15-minute intervals starting at 10am with the last entry at 3:30pm Thursday through Sunday. On Wednesday, visits are available every 15 minutes starting at 10am with last entry at 6:30pm.
- NO LATE ENTRIES. Please arrive on time.
- Guests are responsible for keeping track of their 90-minute visit time and make their way to the main lobby for exit. Security will lock the exterior doors promptly at 8pm Wednesday closing and 5pm Thursday through Sunday closing.
- This plan will only work with your cooperation. By respecting protocols together, we can offer everyone an opportunity to enjoy the gardens.
2) What are your open hours?
10am – 8pm Wednesday (last entry at 6:30pm)
10am – 5pm Thursday through Sunday (last entry at 3:30pm)
Closed Mondays and Tuesdays.
3) How do I make a reservation?
You must book a reservation for a specified date and time online through our website at garfieldconservatory.org/visit. If you need help, please contact us at firstname.lastname@example.org or call 773-638-1766. Bookings can only be made up to two weeks in advance.
The Garfield Park Conservatory is committed to providing a quality experience for all visitors. If you would like to request an accommodation for an upcoming visit, please contact us as soon as possible by emailing email@example.com or calling 773-638-1766. Learn more about accessibility at the Conservatory.
4) What is the admission fee?
There is no admission fee. We welcome donations from those who are able to give. Suggested donation is $10 per adult and $5 per child. Donations are encouraged during the online reservation process, in order to minimize the time a guest spends at entry.
5) What should I expect before and during my visit?
- Reservations are good for a 90-minute visit to the indoor gardens.
- NO LATE ENTRIES. Please arrive on time.
- All guests and staff are required to wear face masks over nose and mouth while indoors.
- Please practice social distancing – stay at least six feet away from staff and visitors not in your party. The one-way path will return to a two-way path.
- Free parking is available in the visitor parking lot during open hours. There is a Divvy bike station and bike racks in the front of the main entrance. We are steps away from the CTA Green Line Conservatory Stop.
- Please be prepared to wait in a line outside as visitor services staff checks everyone in. Have your reservation ready to show on your phone or a printed confirmation of your reservation.
- Entry and check-in will happen via the main Conservatory entrance on the north side of the main doors. Exit will happen through the south side of the lobby through the main entrance doors.
- The Fern Room and all parts of Desert House, Aroid House and Sugar from the Sun will reopen starting June 11. The EMG Children’s Garden, Horticulture Hall and the Jensen Room will remain closed for now.
- All outdoor gardens will be open except the Artist’s Garden and Play & Grow Garden, which remain closed at this time.
- If you choose to donate on-site, cash donations or checks can be dropped in the donation box contact-free. Any credit/debit card donations will be completed at a self-serve machine (no cash handling by staff permitted).
- Please minimize touching the plants and surfaces throughout the Conservatory.
- Hand sanitizing stations will be located throughout the one-way path.
6) What if I book a visit, but then need to change or cancel my reservation?
If you need to make a change or cancel your booking, you have the ability to adjust your reservation 1 hour prior to your visit time via your confirmation email. No late entries permitted. Donations are non-refundable.
7) What time should I arrive? What if I arrive early or late?
You should arrive as close as possible to your reservation time. Reservation confirmations via email instruct visitors to arrive at least five minutes prior to their reservation time. Please be prepared to wait in a line outside if the lobby capacity is at its maximum. NO LATE ENTRIES. Please arrive on time.
8) Will restrooms and drinking fountains be available?
Reservations provide a one-time entry for a 90-minute visit to the indoor and outdoor gardens. Restrooms will be open and are located at the front entrance, in our Lobby. We encourage you to plan your visit accordingly and use the restroom before or after your visit through the gardens. There is no re-entry after you exit the gardens. Water fountains will not be available during your visit.
Water fountains will not be available during your visit.
9) Can I walk up and book a visit?
Reservations are required and we recommend making them in advance. Walk up reservation assistance is provided based on availability. Click HERE to make your reservation or contact us at 773-638-1766 or firstname.lastname@example.org.
10) How many people can I bring with me on my visit?
Reservations can be made for parties of up to 9 people. When reserving a time, please indicate the number of children and adults in your party. Every person in your party needs to be included in your reservation.
11) Do I need to wear a mask or face covering when I visit?
Indoors, face masks are required over your nose and mouth. Exceptions are made for children under the age of 2 and people with medical conditions or disabilities that prevent them from safely wearing a face mask. Outdoors, masks are not required for people who are vaccinated.
12) Can we leave and come back during our visit?
There is no re-entry after you exit the gardens.
13) Are the Outdoor Gardens open?
The Outdoor Gardens are open with the exception of the Play & Grow Garden and the Artist’s Garden. The Artist’s Garden will have a special exhibit opening later this summer.
14) What pathways are accessible?
All the pathways on the map are either made of concrete, pavers, or hard-packed gravel. There are smaller side pathways not located on the map that may be made of loose gravel or mulch.
15) Can I rent a wheelchair?
We have two wheelchairs available for use at no charge. Please call or email the Visitor Services team, preferably at least 24 hours before your reservation, at email@example.com or 773-638-1766 to reserve a wheelchair for your visit. Please have a state issued driver’s license or ID for deposit upon arrival.
16) Can I bring food and beverages with me on my visit?
Food and beverages are permitted in the outdoor gardens but are not allowed inside the Conservatory at this time. A limited number of first-come, first-served chairs and tables will be on the Bluestone Terrace. There are grassy areas for picnics. Please note that the drinking fountains are shut off so please bring water with you to consume in the outdoor gardens.
17) Has the Conservatory increased cleaning?
Yes. Hand-sanitizing stations will be provided throughout the lobby and gardens. All staff are trained in COVID-19 safety practices and using appropriate PPE.
18) Can I get a photo permit?
Photo permits for the main outdoor gardens are now available. Indoor photo permits are not being issued at this time. Tripods and easels are allowed indoors and outdoors as long as they are not obstructing pathways.
19) Do you have a Coat Check?
We will not have coat check available.
20) Is the Gift Shop open?
The Gift Shop is temporarily closed. Check out our new online Gift Shop with contact-free pickups.
21) Can I rent the Conservatory for an event?
Yes, rentals have resumed within city and state guidelines. Please contact Joan Colon, Special Events Manager with the Chicago Park District, at 312-746-5250 or firstname.lastname@example.org. Click here to learn more.